Return & Refund Policy for Nunuteedesign.com

At Nunuteedesign.com, your satisfaction is our top priority. We understand that sometimes purchases don’t work out as expected. This Return & Refund Policy outlines our process for returns, exchanges, and refunds to ensure a smooth and stress-free experience.

1. Return Eligibility

To be eligible for a return, please ensure the following conditions are met:

  • Condition: The item must be unused, unwashed, and in its original condition with all original tags, labels, and packaging intact.

  • Timeframe: Return requests must be submitted within 30 days of receiving your order. Requests after this window may not be accepted.

  • Proof of Purchase: A valid receipt or order confirmation must be provided to initiate the return.

2. Non-Returnable Items

Certain products are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)

  • Custom-made or personalized products

  • Intimate items (e.g., underwear, swimwear)

  • Digital downloads and software

  • Gift cards

  • Items damaged or missing parts due to reasons not caused by us

Some additional items may also be marked as non-returnable on their respective product pages.

3. How to Request a Return

To initiate a return:

  1. Contact Us: Email [email protected] with your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Instructions: We’ll respond with detailed return instructions, including a Return Authorization Number (RMA) and return address.

  3. Ship the Item: Securely package the item and send it using a trackable shipping method. Customers are responsible for return shipping costs, which are non-refundable.

4. Refund Process

Once we receive and inspect your return, we’ll notify you by email regarding the status of your refund:

  • Approved Refunds: If approved, your refund will be processed to your original payment method within 7–10 business days.

  • Partial Refunds: May be issued for items returned in a used or damaged condition not due to our error.

  • Delayed Refunds: If you haven’t received a refund, check with your bank or credit card provider. If there’s still an issue, contact us at [email protected].

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item:

  • Email us at [email protected] with your order details and a description of the issue.

  • We’ll guide you through the exchange process.

6. Return Shipping Costs

You are responsible for paying the return shipping costs. These are non-refundable. If a refund is granted, the cost of return shipping may be deducted from your refund amount.

7. Damaged or Defective Items

If your order arrives damaged or defective:

  • Contact us immediately at [email protected].

  • Provide your order number, a description of the issue, and photos if possible.

  • We’ll promptly assist with a replacement or full refund.

8. Order Cancellations

Orders can only be canceled before they are shipped. Once an item is shipped, it cannot be canceled.

  • To cancel, contact us right away at [email protected].

  • If the order has already been dispatched, you may initiate a return once it arrives.

9. Contact Information

If you have any questions about our Return & Refund Policy, please contact us at:

Our customer service team is here to assist you with any concerns or questions you may have regarding returns, refunds, or exchanges.